Terms

Noeza is a service for businesses and organizations. It is not intended for personal or household use by a consumer. By accepting these Terms you confirm that you are at least 18 years old, that the business you represent is validly established and not barred by any law from using the service, and that you have authority to accept these Terms on that business's behalf.

You accept these Terms on the earlier of clicking to accept them, completing registration, or first using the service. These Terms, together with our privacy policy and the data processing terms referred to below, are the whole agreement between us about the service.

You add your subscribers and the events that matter to them, such as appointments, renewal or expiry dates, session times, and payment dates. Noeza generates a unique calendar feed for each subscriber. The subscriber adds that feed once to the calendar app already on their phone. From then on, the events you send appear in their own calendar and can trigger reminders. There is no app for your subscribers to install.

We work to keep the service available, but it may be unavailable at times, for example for maintenance, updates, or reasons beyond our control. We may change, add, or remove features as the service develops.

You must give accurate account information and keep it up to date. You are responsible for keeping your sign-in details secure and for everything that happens under your account. Tell us promptly if you suspect any unauthorized access. We may suspend access if we reasonably believe your account has been compromised. Because each subscriber's feed link is created from your account, the care you take with your account also protects those links (see your subscribers' feed links).

• Free trial. We may offer a free trial. We tell you how long it lasts when you start. Unless you cancel before the trial ends, it converts to a paid subscription and we charge the then-current fee.
• Fees and billing. Paid plans are billed in advance through our payment provider. You authorize us to charge your chosen payment method for the recurring fee and any applicable tax.
• Automatic renewal. Your subscription renews automatically for successive periods at the then-current fee until you cancel.
• Cancellation. You can cancel at any time. Cancellation takes effect at the end of your current paid period, and you keep access until then.
• Refunds. Except where the law requires otherwise, fees are non-refundable and we do not give refunds or credits for partial periods or unused time.
• Price changes. We may change our fees. We will give you at least 30 days' notice before a change applies to your next renewal, and you may cancel before it takes effect if you do not accept it.
• Taxes. Our fees are exclusive of taxes. We do not currently charge VAT on your subscription. If a tax becomes due on the service in the future, we may add it to your invoice and will tell you first. You are responsible for any taxes that apply to you in your own jurisdiction.

If you do not pay a fee when it is due, we may suspend or end your access to the service.

You agree not to do, or allow anyone else to do, any of the following:

• use the service in breach of any law that applies to you, including the laws of the United Arab Emirates;
• add or send content that is unlawful, false, misleading, defamatory, or harmful, or that is contrary to the public order, morality, or public policy of the United Arab Emirates;
• use the service to send advertising, promotional content, or any unsolicited communication, or to reach people who have not agreed to hear from you;
• add a subscriber, or send events to them, without a lawful basis and any consent the law requires;
• add special categories of personal data, such as health information, unless you are permitted to and have a valid basis;
• infringe anyone's intellectual property, privacy, or other rights;
• try to gain unauthorized access to the service, interfere with it, or probe or scan it without our permission;
• copy, resell, sublicense, or make the service available to others, except for your own use as intended;
• reverse engineer or try to extract the source code of the service, except to the extent the law allows;
• place an unreasonable load on the service or get around any limit or security measure.

We may remove content and suspend or end access, without prior notice, if we reasonably believe that content or a use breaches these Terms or the law.

Noeza handles two different kinds of data, and the roles are different for each. For the subscriber records and events you add, you are the controller and we are your processor: we handle that data only to provide the service to you and on your instructions, and not for our own purposes. For your own account data, we are the controller, as explained in our privacy policy. Our processing of your subscribers' data is governed by our data processing terms, which form part of this agreement.

Because you are the controller of your subscribers' data, you confirm and agree that, for every subscriber and event you add:

• you have a lawful basis under the data protection law that applies to you, including the UAE Personal Data Protection Law where it applies, to add their data and send them their feed;
• you have informed them as the law requires, including that their information is handled through Noeza;
• you have obtained any consent the law requires, and you give them a clear way to withdraw it;
• you will not add special categories of personal data unless you are permitted to; and
• you keep your own privacy notice that covers this use.

You are responsible for following the rules on electronic communications and consent that apply to you, including the relevant UAE Telecommunications and Digital Government Regulatory Authority rules. You will not use Noeza to reach people who have not agreed to hear from you.

If a subscriber contacts us about their data, we will refer them to you, because you are the controller, and help you respond. When your account ends, or when you instruct us, we delete or return subscriber data within a reasonable period, which we aim to keep to 30 days, unless the law requires us to keep it longer.

You are responsible for keeping each feed link confidential and for sharing it only with the subscriber it belongs to. Send it over a private channel and do not post it publicly or anywhere others can see it.

We cannot tell who is using a feed link or detect whether it has been shared. If a link is ever exposed, reset it from your dashboard. Resetting issues a new link and retires the old one, which means the subscriber's calendar app stops receiving updates until they add the new link.

A leaked feed link can expose a subscriber's personal data. As the controller of that data, you are responsible for the exposure and for notifying anyone the law requires you to notify.

Our rights. Noeza, including our software, website, branding, and everything we provide, is owned by us or our licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, and revocable right to use the service during your subscription, for your own business, subject to these Terms. We keep all rights we do not expressly grant.

Your content. You keep all rights in the data and content you add, including your subscribers, your events, your logo, and the wording on your customer onboarding page. You grant us a limited license to host, process, and transmit that content only as needed to provide the service to you and to act as your processor. We do not claim ownership of your content.

If you send us feedback or suggestions, we may use them to improve the service without any obligation to you.

The service depends on third parties that we do not control, including the calendar app on each subscriber's phone, our payment provider, and the providers that host and run the service. We are not responsible for those third parties, or for how a subscriber's calendar app handles the feed, including how often it refreshes and whether it shows reminders. Your use of a third-party service may be subject to that party's own terms.

We warrant that we will provide the service with reasonable skill and care, and that we will generate each subscriber's calendar feed in the standard calendar format and serve it over an encrypted connection.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, data, or goodwill, or for any missed appointment, missed payment, or missed event, arising from the use of, or inability to use, the service.

To the maximum extent permitted by law, our total liability for all claims arising out of or connected with the service or these Terms will not exceed the total fees you paid to us in the 12 months before the event that gave rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the law, including liability for fraud, wilful misconduct, or gross negligence. You acknowledge that, under UAE law, a court may adjust an agreed amount of compensation to reflect the actual loss suffered.

You will defend, indemnify, and hold us harmless from and against any claim, loss, cost, or expense, including reasonable legal costs, and any fine or penalty imposed by a regulator, that arises from your content or data, your use of the service, your breach of these Terms, or your breach of any law, including data protection and electronic communications law. This includes any action by a data protection or other authority that results from how you handle your subscribers' data.

By you. You can cancel your subscription at any time, as described in subscriptions, free trial, and fees.

By us. We may suspend or end your access if you breach these Terms, fail to pay, use the service unlawfully, or where we must do so to comply with the law. We will give notice where it is reasonable to do so, but we may act immediately for a serious breach or unlawful use.

What happens then. When your account ends, your right to use the service stops and every subscriber feed link is retired, so subscribers' calendar apps stop receiving updates. We delete or return subscriber data as described in your data and data protection. Please export anything you need before your account closes.

The sections on your data, intellectual property, the disclaimer of warranties, the limitation of liability, indemnification, governing law, and these general terms continue to apply after your account ends.

We may change the service over time, as described above. We may also update these Terms. For a material change, we will give you at least 30 days' notice, by email to your account address or through the service, before the change takes effect. If you do not accept a change, you may cancel before it applies. If you keep using the service after the change takes effect, you accept the updated Terms. When we make a change, we will refresh the "last updated" date at the top of this page.

These Terms, and any dispute or claim arising out of or connected with them or the service, including any non-contractual dispute, are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction to settle any such dispute.

Nothing in this section removes any protection or remedy that the law gives you and that cannot be excluded.

• Assignment. You may not transfer these Terms without our consent. We may transfer them to an affiliate, or in connection with a merger, sale, or reorganization, and we will require that this agreement continues to protect you.
• Entire agreement. These Terms, our privacy policy, and our data processing terms are the whole agreement between us about the service and replace any earlier discussions.
• Severability and mandatory law. If part of these Terms is found unenforceable, the rest stays in force. Nothing in these Terms overrides the public order or public policy of the United Arab Emirates, which prevails over any conflicting term.
• Force majeure. Neither party is responsible for failing to perform, other than to pay money owed, when prevented by an event beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, government action, and failures of the internet, infrastructure, or third-party services. Performance is suspended while the event continues. If it continues for more than 90 days, either party may end the affected subscription, and we will refund any prepaid fees for the unused period.
• No waiver. If we do not enforce a right, that is not a waiver of it.
• No third-party rights. These Terms are between you and us. Your subscribers and other people are not parties to them, have no rights under them, and have no claim against us in connection with the service.
• Language. These Terms are written in English. If we provide a translation, the English version governs if there is any conflict.
• Notices. You can reach us, and send any notice under these Terms, through our contact page. We will send notices to you by email or through the service.